Resourceful Ruth

Privacy Policy

Resourceful Ruth respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect personal data when you visit this website, contact us, book a consultation, download a resource, submit a form or work with us.

This page is a draft mockup. It is written to be practical and readable, but it should be checked by a qualified legal professional before publishing.

Our contact details

Business name: Resourceful Ruth
Email: ruth@resourcefulruth.co.uk
Phone: +44 7846 408545
Address: Unit 2B, Spence Mills, Mill Lane, LS13 3HE

Summary of key points

What we collect

Information you provide through forms, bookings, emails, downloads and client enquiries.

Why we use it

To respond to enquiries, provide services, deliver resources, manage bookings and improve the website.

Who we share it with

Trusted providers such as forms, email, booking, payment, hosting, analytics and professional support services.

Your choices

You can ask to access, correct, delete or restrict your data, and you can unsubscribe from marketing emails.

The type of personal information we collect

We may collect and process the following information:

  • Your name, email address and phone number.
  • Your business name, business type and role.
  • Information you submit through contact, enquiry, booking, download, retainer or application forms.
  • Details about the service, consultation, training, resource or support you are interested in.
  • Notes from discovery calls, consultation calls, support sessions or client work.
  • Communication history, including emails, messages and form submissions.
  • Website usage information, such as pages visited, links clicked and general analytics information.
  • Technical information, such as IP address, browser type, device type and cookie preferences.

How we collect personal information

Most of the information we process is provided directly by you when you complete a form, book a consultation, download a free guide, subscribe to updates, send an enquiry, attend a call, join a workshop or work with Resourceful Ruth.

We may also collect limited technical information automatically when you visit the website through cookies, analytics tools or similar technologies.

Why we collect and use your personal information

We use your personal information to:

  • Respond to enquiries and requests.
  • Send information, downloads or resources you have requested.
  • Provide consultations, coaching, consultancy, retainer support, training or speaking services.
  • Process bookings and manage client relationships.
  • Understand your business needs before a call or service.
  • Send relevant updates, follow-ups or service information.
  • Improve our website, services and user experience.
  • Keep appropriate business, accounting and legal records.
  • Meet legal, regulatory and tax obligations.

We do not sell your personal data.

Lawful basis for using your information

Depending on the situation, we may rely on the following lawful bases:

  • Consent — where you have given permission, such as subscribing to updates or requesting a download.
  • Contract — where we need your information to provide a service you requested or agreed to.
  • Legitimate interests — where we use your information to respond to enquiries, manage relationships, improve services or communicate with people who have shown interest in Resourceful Ruth.
  • Legal obligation — where we need to keep records for tax, accounting, legal or regulatory reasons.

Who we share your information with

We may share information with trusted third-party service providers who help us run the business and deliver services. These may include website hosting providers, email platforms, form providers such as Zoho Forms, booking tools, payment or invoicing providers, analytics providers, professional advisers, IT support and administrative support providers.

We only share the information needed for these services to work, and we expect third parties to handle your data securely and lawfully. We may also share information if required to do so by law.

Website analytics and cookies

This website may use cookies and similar technologies to help the website function, understand how visitors use the site, improve performance, remember preferences, or support embedded content such as forms, videos or booking tools.

You can manage or disable cookies through your browser settings or through any cookie banner or consent tool available on this website. For more information, please see our Cookie Policy.

Email communications

If you sign up to receive a guide, resource, update or email communication from Resourceful Ruth, we may use your email address to send the requested information and relevant follow-up messages.

You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us directly. We may still send service-related emails where necessary, such as messages about bookings, consultations, enquiries or work you have requested.

How long we keep your information

We keep personal information only for as long as necessary for the purpose it was collected. This may include enquiry information kept for a reasonable period to respond and follow up, client information kept while services are being provided, accounting and transaction records kept for legal and tax purposes, and email subscription information kept until you unsubscribe.

How we keep your information safe

We take reasonable steps to protect personal information from loss, misuse, unauthorised access, disclosure, alteration or destruction. This may include password protection, secure platforms, access controls, secure storage and limiting access to people who need it.

No method of transmission over the internet or electronic storage is completely secure, so absolute security cannot be guaranteed.

Your data protection rights

Under data protection law, you have rights including the right to access, rectify, erase, restrict or object to certain processing of your personal information. You may also have the right to data portability in certain circumstances.

To make a request, contact ruth@resourcefulruth.co.uk. We will respond within the timeframe required by law.

How to complain

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the matter.

You also have the right to complain to the UK Information Commissioner’s Office.

Information Commissioner’s Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk | Telephone: 0303 123 1113

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.